Cloud
SRE enablement for a leading telecommunication provider
In response to a rapidly changing business landscape, a leading telecom provider pursued advanced cloud solutions. Our AI & Cloud Native Labs emerged as the trusted partner, delivering Site Reliability Engineering (SRE) enablement services.
The Challenge
Success in the telecommunications industry hinges on improving customer service, operational affordability and having a robust network infrastructure to meet the surging market demands. The key challenges faced by the organization were:
- Inability to meet SLAs
- Lack of operational process definition for rapid recovery
- Reliability issues at production sites
The Objective
The client aimed to achieve the following outcomes
- Adopting Site Reliability Engineering (SRE) practices to enable better outcomes
- Improving customer service and operational affordability
- Enhancing network infrastructure and scalability
The Solution
Our expertise in SRE services enabled us to design a comprehensive program for our client's operations teams on SRE.
- Identified and trained potential SRE resources
- Developed learning materials and provided practical SRE training
- Conducted hands-on exercises and automated ASG rules for application scaling and high availability
- Automated IT services, platform upgrades and cloud checks for improved efficiency and reduced downtime
- Created an AWS foundation for optimized SRE operational functions
The Impact
The engagement with our AI & Cloud Native Labs resulted in several positive business impacts for the client:
- Automation: Improved risk management, real-time alerts and backup/recovery
- Improved Performance: Effective load balancing, optimized operations and skilled teams for rapid recovery and zero downtime
- Skilled IT Operations Team: Increased productivity, meeting SLAs and shared goals
- Enhanced User Experience: Improved experiences across all levels
- Scalability and Flexibility: Reduced hardware costs, observability, faster time-to-market
